GO TO PRINTABLE FILES IN DROPBOX
- Receive a call from Utilita
- Identify: technician, the priority of the call, confirm the generator size, cable size, length and the connection.
- Get a W/O plus the address of the call out.
*If there are any site access issues – take note of the time of the call - If the green generators are required - collect them and deliver to site (If you have the ability, and it’s safe to do so).
If unable for whatever reason - call Border Towing (07) 3807 3377 or Colpak Logistics (1300 265 725) – they will have their after-hours tow trucks fitted with pintail hooks so they can respond.
*Please confirm drivers phone number and ensure the tow truck is fitted with pintail hook attachment if required - Get them to call you when they have picked up the trailers and when they have dropped them off
*Take note of the time - If a generator is required - review available fleet list and choose the generator in that frame size or bigger along with the cable set to match.
- Call Border Towing/Colpak Logistics. Give them the pick-up and drop-off address, and then get to the branch to load the truck.
Once job is complete: - Send email and brief job description to Kyle Alberts Kyle.alberts@vikingindustrial.com.au and Connor Stillman connor.stillman@vikingindustrial.com.au
Include: The W/O, start time and finish time (finish time is after you write the email), equipment used and freight company engaged so that he can raise a PO and retrieve relevant invoice for on charging. - Complete Checkrite onsite (first thing the following morning if unable to complete that night).
Include hours worked.
*If a freight charge applies add it in the parts section and if after hours make sure to include after-hours call out fee.
NOTES
Take notes regarding the following:
- The time you are called
- The time that the machines are delivered
- The time they are picked up
*We charge until the generator either leaves site or we are back at home. Outside hours we also charge a call out fee.
Keep an extra pintel hook in the green generator trailers.
Make sets of cables for Utilita only.
If you are on-call - position a standby set with cables inside so you don’t have to come in if you don’t want.